Axon IT & Web Maintenance Plans

Axon Support
Plesae select from dropdown for more information :


Plan 1 - Ad-Hoc

$150 per hour

This is pre-paid plan, all tasks will be charged based on estimated hours, the difference will be billed post completion.
Minimum charge for remote support is 15 min
Minimum charge
for on-site support is 2hr with 20mins transport surcharge.
Detailed timesheet available online for all tasks done with actual time taken.



  • Web Maintenance and Support
  • IT Maintenance and Support
  • Remote Support on Website
  • Remote Support on Laptop/PC
  • Remote Support on Network/WIFI
  • Whatsapp / Phone Support
  • On-site IT Maintenance*
  • * 20 mins Transport time will be added to timesheet. Each visit on-site is minimum 2hr

Plan 2 - Credit Maintenance

$120 per hour
(Pre-Paid Xhrs x S$120 per hour , minimum is 10 hours )

This is pre-paid plan, client to purchase required credit hours, minimum is 10 hours, valid for 1 year.
Balance credit hours at expiry, bring forward to next calendar year with minimum top-up of 10 hours.
Minimum charge for remote support is 15 min
Minimum charge
for on-site support is 2hr with 20mins transport surcharge.
Credit top-up required if credit falls below 2 hrs.
Detailed timesheet available online for all tasks done with actual time taken.


  • Web Maintenance and Support
  • IT Maintenance and Support
  • Remote Support on Website
  • Remote Support on Laptop/PC
  • Remote Support on Network/WIFI
  • Whatsapp / Phone Support
  • On-site IT Maintenance*
  • * 20 mins Transport time will be added to timesheet. Each visit on-site is minimum 2hr

Plan 3 - Monthly Retainer Bronze

$1,200 per month
( 10hrs per month + FREE 2 HRS ) ~ SGD 100 per hour

This is fixed monthly reatiner package applicable for preventive maintenace plan.
Highly recommended for any firms where downtime is costly or require immediate assistance.


  • PRIORITY SUPPORT
  • Dedicated Whatsapp Support Group
  • Almost immediate turnaround time
  • Web Maintenance and Support
  • IT Maintenance and Support
  • Remote Support on Website
  • Remote Support on Laptop/PC
  • Remote Support on Network/WIFI
  • Whatsapp / Phone Support
  • On-site IT Maintenance*
  • * 20 mins Transport time will be added to timesheet. Each visit on-site is minimum 2hr

Plan 4 - Monthly Retainer Silver

$2100 per month
( 20hrs per month + FREE 2 HOURS ) ~ SGD 95 per hour

This is fixed monthly reatiner package applicable for preventive maintenace plan.
Highly recommended for any firms where downtime is costly or require immediate assistance.


  • PRIORITY SUPPORT
  • Dedicated Whatsapp Support Group
  • Dedicated Contact Person
  • Almost immediate turnaround time
  • Web Maintenance and Support
  • IT Maintenance and Support
  • Remote Support on Website
  • Remote Support on Laptop/PC
  • Remote Support on Network/WIFI
  • Whatsapp / Phone Support
  • On-site IT Maintenance*
  • * 20 mins Transport time will be added to timesheet. Each visit on-site is minimum 2hr

Plan 5 - Monthly Retainer Gold

$3000 per month
( 30hrs per month + FREE 2 HOURS) ~ SGD 93 per hour

This is fixed monthly reatiner package applicable for preventive maintenace plan.
Highly recommended for any firms where downtime is costly or require immediate assistance.


  • PRIORITY SUPPORT
  • Dedicated Whatsapp Support Group
  • Dedicated Contact Person
  • Almost immediate turnaround time
  • Web Maintenance and Support
  • IT Maintenance and Support
  • Remote Support on Website
  • Remote Support on Laptop/PC
  • Remote Support on Network/WIFI
  • Whatsapp / Phone Support
  • On-site IT Maintenance*
  • * 20 mins Transport time will be added to timesheet. Each visit on-site is minimum 2hr

Maintenance Terms:

Each Site Visit Client to Sign off Axon On-Site Visit Timesheet
All re-work caused by Axon, time taken will be waived off.
Credit Maintenance applicable to direct and associated firms only, not transferable to other firms/home visit.
Turnaround time for support tasks same or next working day/engineer availability. Retainer tasks carries top priority.

(1) All tasks to be emailed to support desk: support@axon.com.sg
(2) For Urgent assistance, please email support desk and click here to whatsapp https://axon.com.sg/whatsapp -or- +65 9742 4570
(3) Do call +65 6344 9618 / +65 9742 4570
for all Emergency issues.
(4) Admin Fees of S$50 applies if we are required to purchase software or licenses on-behalf and bill client.
(5) Hardware/Network faulty items, respective vendor will invoice client directly for repair/replacement of parts.
(6) 50% of remaining credit hours are refundable, request to be submitted 30 days in advance during credit validity period.
(7) Maintenance and Support will be void if credit is negative or maintenance period expired.

Surcharges:

Same Day / After office hours: 1.5x
Weekend: Surcharge 2.0x
Public Holiday: Surcharge 2.0x

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