Axon IT & Web Maintenance Plans

- We will estimate the time required for the requested job and seek client's approval.
- Upon payment, we will schedule the work based on the agreed job scope.
- Increase in job complexity and additional requests, will be quoted and invoiced separately.
- Tasks like diagnostics, coordination with vendors/manufacturers, training, etc that does not guarantee an outcome or will require followup actions will be chargeable.
- Urgent support will incur a surcharge of 1.5 times the time taken.
- Support outside office hours will incur a surcharge of 2 times the time taken.
- Minimum charges inclusive of transport (where applicable) will apply to no shows and late cancellations.
- We will make a best effort to estimate the time required. Any balance will be broken into 30 minute blocks and the remaining blocks can be used for a future task within 1 year period, from the invoice date.
- All work done will be documented along with time taken, which will be shared with the client.