Axon IT & Web Maintenance Plans

Axon Support
Plesae select from dropdown for more information :


Plan 1 - One-Off/On Demand IT Support

$150 per hour

This is pre-paid plan.
All tasks will be charged based on estimated hours for the job.
If the job requires more time to resolve than estimated, the difference will be billed post completion.
Remote support will be charged in 30 minute increments.
Minimum charge for on-site support is 2hr with 20mins transport surcharge. All charges thereafter will be in 30 minute increments.
Detailed timesheet available online for all tasks done with actual time taken.



  • Web Maintenance and Support
  • IT Maintenance and Support
  • Remote Support on Website
  • Remote Support on Laptop/PC
  • Remote Support on Network/WIFI
  • Domain and Hosting
  • Cloud Services
  • On-site IT Maintenance

Terms

- We will estimate the time required for the requested job and seek client's approval.
- Upon payment, we will schedule the work based on the agreed job scope.
- Increase in job complexity and additional requests, will be quoted and invoiced separately.
- Tasks like diagnostics, coordination with vendors/manufacturers, training, etc that does not guarantee an outcome or will require followup actions will be chargeable.
- Urgent support will incur a surcharge of 1.5 times the time taken.
- Support outside office hours will incur a surcharge of 2 times the time taken.
- Minimum charges inclusive of transport (where applicable) will apply to no shows and late cancellations.
- We will make a best effort to estimate the time required. Any balance will be broken into 30 minute blocks and the remaining blocks can be used for a future task within 1 year period, from the invoice date.
- All work done will be documented along with time taken, which will be shared with the client.

Plan 2 - Credit Maintenance

$120 per hour
(Pre-Paid Xhrs x S$120 per hour , minimum is 10 hours )

This is pre-paid plan, client to purchase required credit hours, minimum is 10 hours, valid for 1 year.
Balance credit hours at expiry, bring forward to next calendar year with minimum top-up of 10 hours.
Minimum charge for remote support is 15 min
Minimum charge
for on-site support is 2hr with 20mins transport surcharge.
Credit top-up required if credit falls below 2 hrs.
Detailed timesheet available online for all tasks done with actual time taken.


  • Web Maintenance and Support
  • IT Maintenance and Support
  • Remote Support on Website
  • Remote Support on Laptop/PC
  • Remote Support on Network/WIFI
  • Whatsapp / Phone Support
  • On-site IT Maintenance*
  • * 20 mins Transport time will be added to timesheet. Each visit on-site is minimum 2hr

Plan 3 - Monthly Retainer Bronze

$1,200 per month
( 10hrs per month ) ~ SGD 120 per hour

This is fixed monthly reatiner package applicable for preventive maintenace plan.
Highly recommended for any firms where downtime is costly or require immediate assistance.


  • PRIORITY SUPPORT
  • Dedicated Whatsapp Support Group
  • Almost immediate turnaround time
  • Web Maintenance and Support
  • IT Maintenance and Support
  • Remote Support on Website
  • Remote Support on Laptop/PC
  • Remote Support on Network/WIFI
  • Whatsapp / Phone Support
  • On-site IT Maintenance*
  • Excess hours will be billed at $130/hour, at end of the month
  • * 20 mins Transport time will be added to timesheet. Each visit on-site is minimum 2hr

Plan 4 - Monthly Retainer Silver

$2,400 per month
( 20hrs per month ) ~ SGD 120 per hour

This is fixed monthly reatiner package applicable for preventive maintenace plan.
Highly recommended for any firms where downtime is costly or require immediate assistance.


  • PRIORITY SUPPORT
  • Dedicated Whatsapp Support Group
  • Dedicated Contact Person
  • Almost immediate turnaround time
  • Web Maintenance and Support
  • IT Maintenance and Support
  • Remote Support on Website
  • Remote Support on Laptop/PC
  • Remote Support on Network/WIFI
  • Whatsapp / Phone Support
  • On-site IT Maintenance*
  • Excess hours will be billed at $130/hour, at end of the month
  • * 20 mins Transport time will be added to timesheet. Each visit on-site is minimum 2hr

Plan 5 - Monthly Retainer Gold

$3,600 per month
( 30hrs per month ) ~ SGD 120 per hour

This is fixed monthly reatiner package applicable for preventive maintenace plan.
Highly recommended for any firms where downtime is costly or require immediate assistance.


  • PRIORITY SUPPORT
  • Dedicated Whatsapp Support Group
  • Dedicated Contact Person
  • Almost immediate turnaround time
  • Web Maintenance and Support
  • IT Maintenance and Support
  • Remote Support on Website
  • Remote Support on Laptop/PC
  • Remote Support on Network/WIFI
  • Whatsapp / Phone Support
  • On-site IT Maintenance*
  • Excess hours will be billed at $130/hour, at end of the month
  • * 20 mins Transport time will be added to timesheet. Each visit on-site is minimum 2hr

Maintenance Terms:

After each site visit, clients to sign off Axon's on-site visit timesheet report.
All re-work caused by Axon, time taken will be waived off.
Credit maintenance applicable to direct and associated firms only, not transferable to other firms.
Turnaround time for support tasks will be on the same or next working day as per engineer availability.

(1) All tasks to be emailed to support desk: support@axon.com.sg
(2) For Urgent assistance, please email support desk and click here to whatsapp https://axon.com.sg/whatsapp -or- +65 9742 4570
(3) Do call +65 6344 9618 / +65 9742 4570
for all Emergency issues.
(4) Admin Fees of S$50 apply if we are required to purchase software or licenses on behalf of a client.
(5) Hardware/Network faulty items, respective vendors will invoice clients directly for repair/replacement of parts.
(6) No refunds on retainer and credit packages should the client wish to terminate the service contract.
(7) Maintenance and Support will be void if credit is negative or maintenance period expired.

Surcharges:

Same Day / After office hours: 1.5x
Weekend: Surcharge 2.0x
Public Holiday: Surcharge 2.0x

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